“K8 is very solid, and in my view a ‘de facto standard’ for our industry. Our K8 system, which is hosted by Kerridge Commercial Systems*, is an integral part of our 24/7 operation,” Iain Paston, IT Manager, Primaflow.

Challenge: warehouse management/barcodes/handheld devices/stock forecasting/customer service/information

Primaflow, part of Mueller Industries, is a leading multi-branch distributor of plumbing and heating products. The Birmingham-based company, which has 8 branches across the UK, supplies plumbing and heating merchants, builders merchants, wholesalers and other professional trade distributors. Primaflow first installed K8 in 2006.

The company handles a significant volume of transactions. There are 14,000 stock lines, 5000 active customer accounts and together the branches handle around 1000 shipments per day. The warehouse is unquestionably the hub of the operation – both centrally and across the branches.  Primaflow were among the first to implement the K8 Warehouse Management application.

Gains and benefits


  • Complete and accurate visibility across the operation

  • Supports the delivery of a high standard of customer service

  • Easily managed inter-branch transfers help to optimize stock levels

  • Accurate stock levels – eliminate need for regular stock checks

  • EDI used for orders, advice notes and invoices – smooth and efficient

  • Access to function-specific KPI information – supports decision making and monitoring 

  • Forecasting tools –essential to manage long lead times from international suppliers

  • Opportunities to extend the system use and for more investment and business value


*Dancik International is part of the Kerridge Commercial Systems (KCS) Group of Companies.